Refund and Returns Policy
Effective Date: April 2026
At Ella’s Emporium, we want you to love your purchase.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in original condition, and in original packaging.
Non-Returnable Items
- Custom or personalized jewelry
- Earrings (for hygiene reasons)
Refunds
- Once we receive and inspect your return, we will notify you.
- Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours with photos.